That's the whole first conversation. No deck, no discovery questionnaire — just the specific thing that's slowing your team down right now.
That's it — it's in. Typically hear back within 1–2 business days. If it's urgent, use the email link instead.
Prefer email? steve@carpent.tech
Typically replies within 1–2 business days.
Scope and cost depend on team size and the systems already in play — happy to talk it through before anything's formal.
Best if you know something's broken but aren't sure what to fix first — process, knowledge, or automation.
Best if you already know the fix and want it built, adopted, and running.
Best if you need ongoing senior ops judgment without a full-time hire.
Scoped per engagement based on team size and the systems already in play — not a flat rate off a menu. You'll get real numbers on the first call, before anything's formal.
Varies by scope, but the shape is consistent: an Operations Diagnostic is a short, bounded piece of work; a Build Sprint is scoped to ship one fix, not open-ended; Fractional Operations Leadership is ongoing, reviewed quarterly. Exact timelines get set on the call.
Primarily remote. On-site by arrangement where it genuinely helps — a kickoff, a floor walk, a stretch of fractional work.
No — Carpent is based in Perth, but works with businesses across Australia. Most engagements run fully remote; on-site is available by arrangement for Perth/WA clients.
Yes, standard practice — happy to sign one before any specifics are shared.
That's fine — most of the value is in the diagnosis and the build itself, not in you having spare technical capacity. You'll need someone who can test the fix on real work; you don't need someone who can build it.
Platform-agnostic by design. The fix gets built on whatever CRM, helpdesk, ERP, or storefront you already run — not a proprietary tool you'd have to adopt.